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Overview
This course provides strategies for managing and navigating difficult conversations in professional and personal settings. It incorporates AI-enabled communication tools and sentiment analysis to help participants prepare for and respond constructively during conflicts. The course emphasizes emotional intelligence, active listening, and conflict resolution frameworks enhanced by AI coaching assistants. While primarily focused on human interaction, the course introduces ways AI can augment conflict management, making it relevant for leaders and HR professionals aiming to foster healthier workplace dynamics.
Syllabus
- Introduction
- Interpretation of Events
- Blame Vs Contribution
- Dealing with Feelings
- Identity Implications
- How to Maintain Your Balance
- The Purpose of the Conversation
- Starting the Conversation
- Specific Kind of Difficult Conversations
- Listening Skills
Instructor
Roma Sharma
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