RPA, AI, and Cognitive Tech for Leaders

Introduction

• Your digital ops journey
• The imperative of the digital-era executive
• My discussion with a CEO

1. The Technology Landscape

• Software is eating the worldof work
• The digital operations landscape
• Piecing it all together with Legos
• Playing with AI Legos

2. Use Cases

• Where is digital ops?
• Front-office use cases
• Back-office use cases
• The whole digital operation

3. The Top-Down Mandate for Change

• The need for a strong, top-down mandate
• Examples of top-down mandates
• How to draft your top-down mandate
• Examples of successful outcomes

4. Tips from the Trenches

• Benefits: ROP portfolio
• Invest reasonably
• The DIY fallacy
• Labor stays, and so do bots
• Managing AI expectations

Conclusion

• Next steps