GenAI for Customer Service Teams

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Overview

"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions. Through engaging content and practical applications, learners will gain a solid foundation in how GenAI can revolutionize customer service operations and enhance customer satisfaction. This course is tailored to customer service team leaders, including Customer Service...

Syllabus

GenAI for Customer Service Teams

This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions. The course includes instructional videos, readings, and practical assignments. Key readings focus on customer privacy and data protection, ensuring learners understand compliance with global privacy regulations.