GenAI for Computer Support Specialists (IT Support)

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Overview

This course provides an opportunity to understand and utilize Generative AI (GenAI) in problem-solving and customer interactions. Participants will learn how to automate tasks, resolve issues more quickly with AI assistance, and improve customer support with personalized service. The program covers the core functionalities and limitations of GenAI, offering practical applications for troubleshooting and support in real-world IT scenarios. Strategies for integrating GenAI into daily routines are also discussed. Our learners include IT leaders, mid-career and senior IT support specialists,...

Syllabus

GenAI for Computer Support Specialists (IT Support)

This course provides an opportunity to understand and utilize Generative AI (GenAI) in problem-solving and customer interactions. Participants will learn how to automate tasks, resolve issues more quickly with AI assistance and improve customer support with personalized service.