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Overview
This course/module focuses on the essential skills and techniques needed to design effective conversational flows for AI agents, chatbots, or virtual assistants. It guides learners through the process of crafting natural, engaging, and user-friendly dialogues that meet business objectives and improve customer experiences. Participants will explore the principles of conversation design, including understanding user intents, managing dialogue states, and handling edge cases and interruptions gracefully. The course covers how to map out conversation paths that guide users smoothly towards their goals,...
Syllabus
- Design Conversational Flows for your Agent
Google Cloud via Coursera
1 hour 30 minutes
Paid Certificate Available
English
On-Demand
Beginner
Instructor
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