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Overview
Now with AI! Used by Chase, Intel, & more! Learn social media customer service, diagnosing user problems, & more. What you'll learn: Use the IPX system to diagnose and solve customer issues in a community-first context thats appropriate for the social media eraMirror tone and provide social customer care for a global base of digitally-connected usersMonitor your brand on social media, blogs, and other digital channelsGenerate revenue through compassionate customer service Version 4, fresh for 2024!5/5 Stars:"This course has...
Syllabus
- Customer Service 2.0: Serving Customers in the Social Media Era
- How to Solve Customer Issues in a Community-first Context
- What Social Media and Smartphones Mean for Customer Service
- How to Generate Revenue through Compassionate Service
Instructor
Davis Jones
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