Customer Experiences with Contact Center AI – Dialogflow CX

Google Cloud and Google via Coursera Specialization

Coursera Specialization based on 0 ratings

Likes

Overview

Customer Experiences with Contact Center AI – Dialogflow CX is a focused course designed to help customer experience managers, developers, and business professionals leverage Google’s Dialogflow CX platform to build intelligent, conversational AI for contact centers. The course demonstrates how Dialogflow CX’s advanced conversational design tools and AI capabilities improve customer interactions, automate routine inquiries, and empower human agents. Participants will learn how to design, build, and deploy sophisticated virtual agents using Dialogflow CX’s visual flow builder, multi-turn conversation management, and...

Syllabus

Course 1: Contact Center AI: Conversational Design Fundamentals- Offered by Google Cloud. Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact ... Enroll for free.Course 2: Virtual Agent Development in Dialogflow CX for Citizen Devs- Offered by Google Cloud. Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the ... Enroll for free.Course 3: Virtual Agent Development in Dialogflow CX for Software Devs- Offered by Google Cloud. Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer ... Enroll for free.Course 4: Contact Center AI: Operations and Implementation- Offered by Google Cloud. Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center ... Enroll for free.