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Conversational AI on Vertex AI and Dialogflow CX
Google via Google Cloud Skills Boost
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Overview
The course "Conversational AI on Vertex AI and Dialogflow CX" provides a comprehensive introduction to building, deploying, and managing intelligent conversational agents using Google Cloud's powerful AI platforms. Designed for developers, AI engineers, and technical teams, the course offers hands-on experience in using Dialogflow CX, a next-generation conversational design tool, integrated with Vertex AI, Google Cloud’s unified platform for building and scaling machine learning models. Learners will explore the end-to-end process of creating natural, dynamic virtual agents that can handle multi-turn...
Syllabus
- Course Introduction
- Course Introduction
- Dialogflow CX recap
- Dialogflow CX recap: Key terms
- Dialogflow CX recap: Entities and Intents
- Generative AI for Dialogflow CX
- Introduction to Generative AI for Dialogflow CX
- Generative AI additions to Dialogflow CX
- Generative AI for Dialogflow CX Quiz
- How to build better conversational experiences with Generative AI
- Generators
- Generators on Dialogflow CX
- Tunable prompt, parameters, and model selection
- Generator examples
- Define, configure and deploy Generators
- Generators demo
- Code-based responses with Generators
- Generators quiz
- Generative Fallback
- Generative Fallback responses
- Enablement levels
- Configure a text prompt
- Handling customer interactions
- Applying built-in hacks of conversation to your Voice UI
- Generative Fallback quiz
- Generative AI for Virtual Agents
- Generative AI Agents and hybrid agents
- Intent-driven and Generative AI use cases
- Creating a Generative AI Agent for use in Dialogflow CX
- Creating a data store
- Ingesting data into a data store
- Managing data in a data store
- Generative AI for virtual agents quiz
- Vertex AI Search and Conversation Architecture and Security
- Vertex AI Search and Conversation architecture
- Authentication to Vertex AI Search and Conversation apps
- Access control with IAM
- Data governance and compliance
- Vertex AI Search and Conversation architecture and security quiz
- Generative Playbooks
- Introduction to Generative Playbooks on Dialogflow CX
- Creating a Generative Playbook
- Generative Playbooks - limits and tips
- Hybrid flows with Generative Playbooks
- Generative Playbooks quiz
- Your Next Steps
- Course Badge
Instructor
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