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Overview
Welcome to 'Contact Center AI: Building a Dynamic Virtual Agent', the second course in the 'Customer Experiences with Contact Center AI' course series. Learn how to develop customized customer conversational solutions using (CCAI). Welcome to 'Contact Center AI: Building a Dynamic Virtual Agent', the second course in the 'Customer Experiences with Contact Center AI' course series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be...
Syllabus
- Course Overview 2mins
- Moving From Chat to Voice Virtual Agent 20mins
- Taking Actions with Fulfillment 36mins
- Testing and Logging 32mins
- Course Resources 0mins
Instructor
Google Cloud
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