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Overview
Developing Emotional Intelligence Program (Course 3 of 5) What you'll learn: Recognize the value of being socially competent. Identify the behaviors that demonstrate empathy. Choose the methods for coaching and counseling teammates. Select the characteristics of people who deal effectively with diversity. Recognize the importance of being able to influence others. Choose the strategies used in persuasion. Identify the methods of effective communication. Apply the appropriate strategies for eliminating or controlling conflict. Recognize the importance of participation and collaboration. Identify...
Syllabus
- Course Overview
- Effective Learning
- Course Choice, Skill Development and Prior Knowledge
- FAQs
- Program Overview
- Social Competence
- Being Empathetic
- The Characteristics of Empathy
- The Science of Better Learning
- Building Empathy
- Coaching and Counseling
- Acting as a Coach
- Valuing Diversity
- A Diverse Workforce
- Influencing Others
- The Power of Persuasion
- Arousing Emotions
- Types of Appeals
- Communicating Effectively
- Working on Your Listening Skills
- Managing Conflict
- A Conflict Situation
- Prepare and Debrief a Conflict Situation
- Participation and Collaboration
- Fostering Key Connections
- Powerful, Informal Connections
- Creating Shared Goals
- Working Well Together
- Synergistic Teams
- How to Create Group Synergy
- Participation and Collaboration
- Concepts, Insights and Inquiries
- Fostering Key Connections
- Creating Shared Goals
- Synergistic Teams
- Developing Team Intelligence
- Matching Jobs to People
- Good Hiring
- Providing Feedback and Support
- Feedback as a Tool
- Encouraging and Evaluating
- Learning and Growth
- Practical Activity: Empathy in Team Building
- Emotional Intelligence and Teamwork
- Emotional Intelligence and Teamwork
- Emotional Intelligence and Teamwork
- Takeaways, Practical Applications and Endorsements
- Don’t Just Learn—Do!
Instructor
Sorin Dumitrascu
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