Customer Experiences with Contact Center AI

Google Cloud and Google via Coursera Specialization

Coursera Specialization based on 0 ratings

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Overview

Customer Experiences with Contact Center AI is a practical course that explores how artificial intelligence is revolutionizing customer service through smarter, faster, and more personalized interactions. Aimed at business professionals, customer experience managers, and technical teams, this course demonstrates how Contact Center AI (CCAI) solutions enhance customer satisfaction while reducing operational costs. Learners will be introduced to the core components of CCAI, including virtual agents, conversational AI, agent assist technologies, and sentiment analysis. The course covers how these tools use natural...

Syllabus

Course 1: Contact Center AI: Conversational Design Fundamentals- Offered by Google Cloud. Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences ... Enroll for free.Course 2: Contact Center AI: Building a Dynamic Virtual Agent- Offered by Google Cloud. Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow", the second course in the "Customer ... Enroll for free.Course 3: Contact Center AI: Operations and Implementation- Offered by Google Cloud. Welcome to "Contact Center AI: Operations and Implementation", the third course in the "Customer Experiences with ... Enroll for free.