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Overview
"Generative AI for Sales and Services Professionals" is a specialized course designed to equip sales and customer service professionals with the tools and techniques needed to harness the power of generative AI. In today?s rapidly evolving marketplace, leveraging AI can be a game-changer for driving sales, improving customer service, and optimizing workflows. This course covers how generative AI can streamline sales processes, enhance customer interactions, and personalize services to meet client needs more effectively.
Syllabus
Introduction
- AI in sales and services
1. The Foundations of AI in Sales and Services
- The evolution of sales and services technology
- Foundations and potential of generative AI
- The generative AI ecosystem
- Limitations and restrictions of generative AI
- Humanity's competitive edge over AI
2. How Sales and Services Professionals Can Use Generative AI
- Today's real-world sales applications of generative AI
- Tomorrow's real-world sales applications of generative AI
- Case study: AI-driven sales success
3. Overcoming the Challenges and Pitfalls of Generative AI
- Navigating the challenges for sales and services
- Ethical considerations of AI for sales and services
4. Generative AI Tools and Techniques for Sales and Services Professionals
- Generative AI tools for sales: ChatGPT and beyond
5. The Future of Generative AI and How to Stay Ahead
- Lessons learned and best practices
- How to stay ahead of generative AI trends
Instructor
Sam Mallikarjunan
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